Have questions?
We have answers!
Is VIPDRIVE a trustworthy brand?
Yes, VIPDRIVE is a trustworthy brand. We are committed to quality and customer satisfaction, with a focus on innovative designs and reliable performance. Our products undergo rigorous testing, and we prioritize eco-friendly practices. Additionally, our positive customer reviews and strong community engagement reflect our dedication to building trust and ensuring a great experience for our riders.
How long will it take to get my orders?
Under normal circumstances, orders processed here typically take 3-5 business days to arrive. However, please note that unforeseen factors like adverse weather conditions or unexpected incidents may occasionally cause delays in the logistics process. Rest assured that any potential delays are typically within a reasonable timeframe and generally do not exceed 10 days.
Is assembling Is VIPDRIVE electric bikes difficult?
No, the assembly of VIPDRIVE e-bikes is straightforward. Furthermore, we have created assembly videos specifically for VIPDRIVE ebikes, which should assist you. If you still require additional help, please don't hesitate to contact us.
What is the range of my VIPDRIVE battery?
The range of your VIPDRIVE battery depends on various factors, including the battery's capacity, condition, charging cycles, terrain (e.g., flat or hilly), weather conditions (e.g., wind, temperature), and the level of power assistance used. It is challenging to provide a precise answer as it is influenced by multiple variables. During laboratory tests, each VIPDRIVE was driven over 100 kilometers. To maximize your range, it is recommended to use the Pedal Assist mode, which optimizes efficiency.
Can I ride the VIPDRIVE in the rain?
All VIPDRIVE electric bikes come with an IPX4 waterproof rating, offering protection against road spray, light rain, and riding in damp conditions. While you don't need to worry about these elements causing damage, please remember that our e-bikes should not be submerged, subjected to high-pressure sprays, or cleaned with pressure washers.
To safeguard your bike and ensure safety, we strongly advise against riding in heavy rain or excessively wet environments. Although the cables and components are waterproof, riding in such conditions may still pose a risk to electronic parts like wires and motors. Even if you remove the battery, other sensitive components can be affected.
How about VIPDRIVE after-sales service?
VIPDRIVE offers excellent after-sales service. When you order from our official website, you receive a two-year warranty, ensuring peace of mind with your purchase. Additionally, we provide updates on the latest parts and technology to keep your bike in top condition. Our dedicated customer support team is always available to assist you with any questions or concerns.
What are the characteristics of VIPDRIVE battery?
The VIPDRIVE battery has several key characteristics: it features high capacity, allowing for longer rides without frequent recharging, such as the 48V 15Ah Samsung battery that offers a range of 40-80 km. Designed for durability, our batteries undergo rigorous testing to ensure reliable performance in various conditions. Each battery is equipped with a Battery Management System (BMS) that enhances safety by preventing overcharging, overheating, and short circuits. Additionally, our batteries support fast charging, typically taking around 4-6 hours to reach full capacity, and they are user-friendly, making them easy to remove and recharge for added convenience.
Does the bike come with an installation tool?
Yes, each of our products, including the bike, comes with an installation tool along with a charger, battery, and user guide.
Does the bike come with a warranty?
Yes, the bike comes with a warranty. When you purchase from the VIPDRIVE website, we offer a longer two-year warranty compared to other retailers. This warranty includes updates on the latest parts and technology, ensuring you receive better quality and support for your bike.
What should I do when my e-bike's battery runs out?
If your e-bike's battery runs out of charge while you are riding, you will need to manually pedal the bike back. Although it may require some effort, it presents an opportunity to exercise your body. Please ride safely and enjoy the experience!
How do I make a warranty claim for my VIPDRIVE electric vehicle?
To make a warranty claim, please contact VIPDRIVE with the purchase date, proof of purchase, and a detailed description of the problem. We will evaluate the claim and determine if it is covered under warranty. If approved, we will repair or replace the covered part at no charge.
